Refund Policy

• If you pay for Premium by card, your first Premium payment (monthly or yearly) can be refunded in full if you ask within 14 days of the payment date.
• Card payments are processed by our online reseller Paddle.com, the Merchant of Record for those orders. The refund goes back to the card you paid with.
• Later renewals are not refundable. You can cancel at any time before the next renewal, and Premium stays on until the end of the period you paid for.

Payments made by bank transfer, JazzCash or Easypaisa and checked by our team are not refundable, including for unused time, as set out in our Terms of Service.

Email support@calbil.com from your Calbil login email, or reply to the receipt Paddle sent you, within 14 days of the payment. Tell us your agency name and the payment date.

After a refund your agency moves to the Free plan. Your data is kept; team members other than the owner lose access until Premium is active again.

Nothing in this policy limits any right to a refund you have under the law of your country.

If we change this policy, we will update the date at the top of this page. A change never affects a payment you have already made.